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Cancellation and Refund Policy

1. Payments beyond 60 calendar days are not subject for cancellation or refund.

2. All refund will credit back to the card/account originally used to make the payment to Witmart.

3. Situations for full refund

For Witmart Assurance Logo Contest Job, if the number of designers does not meet the guaranteed number when the bidding is closed, employer can cancel the job and get 100% refund of the job award. Except for job award, other fees (e.g. featured service fee) are not subject for refund.

4. Situations for partial refund

In the following circumstances, Witmart will take 20% (or min USD 5) as the service fee based on the prepaid job award amount.

a) All Standard Contest Job (except for jobs of naming, greeting and marketing slogans)

- Before a bid/provider is chosen/hired, employer can cancel the job and get partial refund with the deduction of Witmart service fee.

- After a bid/provider is chosen/hired, if the provider has not started to work for the job, employer can cancel the job and get partial refund with the deduction of Witmart service fee.

- After a bid/provider is chosen/hired, and if the provider already started to work for the job, employer shall firstly pay for the services already provided. Employer can then cancel the remaining part of the job and get partial refund with the deduction of Witmart service fee.

- For Contest Job with multiple winners (e.g. Survey Job), employer shall firstly pay those qualified bids and then cancel the remaining part of the job. Employer will get partial refund with the deduction of Witmart service fee.

- For Contest Job with multiple winners (e.g. Survey Job), if no qualified bid is submitted, employer can cancel the job and get partial refund with the deduction of Witmart service fee.

b) Contract Job

- After a provider is hired and job award is prepaid, employer shall firstly pay for the services already provided, and then cancel the remaining part of the job to get partial refund with the deduction of Witmart service fee.

5. Situations for refund with USD 5 deduction only

If there is no bid for a Standard Contest Job after bid duration ended, employer may cancel the job and get a refund with USD 5 deduction as the service fee. Other fees like Featured Services are not subject for refund.

6. Situations for no refund

a) Payments of job posting and featured services are not subject for cancel or refund.

b) Payments of membership are not subject for cancel or refund.

c) Payments released and made to providers (e.g. released prepay/tips) are not subject for cancel or refund.

d) For Witmart Assurance Contest, when the bidding is still open, the job is not subject for cancel or refund. After the bidding is closed, if the number of bids satisfies Witmart guaranteed number, the job is not subject for cancel or refund.

e) For contest job of naming, greeting and marketing slogans, as long as bids are already in place, the job is not subject for cancel or refund.

For situations not covered or addressed by a. m. clauses, all involved parties (users and Witmart) shall work together in a cooperative and productive manner. Witmart reserves the rights for final decisions on the any cancellation and refund disputes.

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